11/12/2023 0 Comments Integrity marketing group![]() This company takes liberties to continually call me on a private line that's on DNC list since 2014. (The consumer indicated he/she DID NOT accept the response from the business.) Please contact us at Thank you for your time. We are sorry you have had a bad experience, and would like to help remedy your concern/issue, to the best of our ability. We would be glad to assist you to resolve your issue/concern with calls you've been receiving. At this point I have cancelled my other territory with Mailproleads and I don't care for how they are handling this situation and our contract. Historically I have locked out other counties with this company and others. This was not a lock out territory, this was a lock out of 50 leads. I want a refund on each lead sent to me over 50 as that seemed a reasonable request and 50 was the number stated in our contract. They have responded to me several times telling me that I am responsible and have refused to stop sending me more than 50 leads per month and are continuing to charge me for them. ![]() ![]() I have reached out numerous times to Mailpro leads via e-mail and attempted to call them however they are not accepting calls. I understand that I signed a contract and that was within the scope of the contract however I signed a contract for 50 leads, not a lock out of the entire county and I didn't that intentionally and the whole county is out of my budget. I was informed that It might take up to 60 days until it went through and that I would be responsible for the leads that came through until then. Earlier this month I requested to cancel to this territory. I have received numerous leads from this territory, never 50 until I decided to cancel. Since then, the price per lead has increased. It was agreed and a contract was submitted and signed by both myself and my two uplinks for 50 leads. That was too much for me to handle however I asked our lead specialist if I could do 50 (or up to 50 as there is no exact guarantee). It was noted that it on average produced 173 leads per month. In March, Jefferson county Alabama became available. I have used them several times locking out counties and accepting all leads produced by mailproleads and have set up an account to pay for these leads as they come in. They sell leads from territories / counties selected. Mail Pro Leads (Recently bought by integrity marketing) is a lead vender. Since then I have only been given a credit of a mere $25.00 and I am still requesting a full refund for $197.10 for these leads as I had a month ago, I am extremely disappointed with the customer service as they have been no help. I told them a week ago if they did not resolve this with me, I will be contacting the BBB, and they did not resolve it with me, so that is exactly what I am doing. ![]() I have emailed them five times over the last week, and they keep saying they will put me in touch with a Credit team, but they have not done anything to resolve this problem. After that, they responded saying that they will put me in touch with the Lead credit team, and since then I have not heard from them. Then after that on July 17, I emailed the customer support again for the third time asking why my refund had been denied even though it followed the refund circumstances. And thats exactly what mine were, they were disconnected phone numbers, and were a copy. That made no sense, because on the website, it said that they only refund leads which are disconnected phone numbers, a copy, or have the wrong age on them. From there, on July 11 I submitted a refund request for 73 leads which would $197.10 and a few days later got an email saying that it got denied. ![]()
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